At Score Digital, we are committed to delivering high-quality digital marketing services. This Refund Policy outlines the terms and conditions for refunds on our services.
Service-Based Business
As a digital marketing agency, we provide professional services rather than physical products. Due to the nature of our services, which involve significant time, expertise, and resources from the moment work begins, our refund policy differs from typical product-based businesses.
Consultation and Audit Services
Free marketing audits and initial consultations are provided at no cost and do not require any refund consideration.
Monthly Retainer Services
For our monthly retainer packages (Foundation, Growth, Dominance):
- Before Work Begins: If you cancel before any work has commenced on your account, you are eligible for a full refund of the first month's payment.
- After Work Begins: Once work has commenced (strategy development, campaign setup, content creation, etc.), refunds are not available for that billing period as resources have already been allocated.
- Cancellation: You may cancel your retainer at any time with 30 days written notice. No refunds will be issued for the current billing period, but you will not be charged for subsequent periods.
Ad Spend
Any advertising spend (Google Ads, Facebook Ads, etc.) paid directly to advertising platforms is non-refundable through Score Digital. These funds are managed by the respective platforms and are subject to their own refund policies.
Project-Based Work
For one-time projects (website development, specific campaigns):
- Before Project Start: Full refund available if cancelled before project kickoff.
- During Project: Partial refunds may be considered based on work completed, at our discretion.
- After Delivery: No refunds once the project has been delivered and approved.
Dispute Resolution
If you are unsatisfied with our services, we encourage you to contact us first to discuss your concerns. We are committed to finding a resolution that works for both parties. Many issues can be resolved through open communication and adjustments to our approach.
How to Request a Refund
To request a refund, please contact us with:
- Your name and business name
- Service purchased and date of purchase
- Reason for refund request
- Any relevant documentation
Refund requests will be reviewed within 7 business days, and you will be notified of the decision via email.
Contact Us
For refund requests or questions about this policy, please contact us at:
Score Digital
SDA - 63, Noida Sector 45, Noida, UP 201301
Email: info@scoredigital.in
Phone: +91 82876 28853